11/12/2025 18:47

La IA conversacional reducirá los costes laborales de los Contact Centers para 2026, según Gartner

(origen) AnaSurez Sep 1, 2022 centers, contact, conversacional, costes, gartner:, general, laborales, reducir, según

Tiempo estimado de lectura: 4 segundos

El pronóstico de Gartner es que el gasto de los usuarios finales de IA conversacional alcanzará casi los 2 mil millones de dólares en 2022.

Artículo de AnaSurez publicado en https://www.silicon.es/la-ia-conversacional-reducira-los-costes-laborales-de-los-contact-centers-para-2026-segun-gartner-2463173

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