31/10/2025 00:24

El autoservicio resuelve únicamente un 14 % de los problemas de atención al cliente

(origen) Mónica Tilves Ago 21, 2024 atención, autoservicio, cliente, general, problemas, resuelve, únicamente

Tiempo estimado de lectura: 4 segundos

La causa más común del fracaso es que los clientes no encuentran contenido relevante para solucionar aquello que les preocupa.

Artículo de Mónica Tilves publicado en https://www.silicon.es/el-autoservicio-resuelve-unicamente-un-14-de-los-problemas-de-atencion-al-cliente-2556427

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