11/03/2026 23:31

1 de cada 2 empresas desechará su plan de reducir el personal de atención al cliente

(origen) Redacción Silicon Jun 11, 2025 atención, cliente, desechará, empresas, general, personal, plan, reducir

Tiempo estimado de lectura: 3 segundos

Gartner aconseja «un enfoque híbrido, donde la IA y los agentes humanos trabajan en conjunto».

Artículo de Redacción Silicon publicado en https://www.silicon.es/1-de-cada-2-empresas-desechara-su-plan-de-reducir-el-personal-de-atencion-al-cliente-2569303

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